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Privacy Policy

Last updated: 14 October 2026

This Privacy Policy explains how we process your personal data when you visit ionic.com.tr, fill in our contact form, request a quote or otherwise get in touch with us. We process personal data under Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”) and, where it applies to people in the European Union/European Economic Area, the General Data Protection Regulation (“GDPR”). The data controller is IONIC Software and Technology (“Ionic”), and you can reach us at info@ionic.com.tr.

Data we access on behalf of our customers while delivering services (for example, when we install or manage a hotel’s network) is not covered by this policy. That data is processed under our contract with the customer and the customer’s own privacy policy.

1. Personal data we collect

Data you give us

  • Contact form: name, email address, subject, the content of your message and the fact that you accepted this privacy policy.
  • Email, phone or social media: name, company and job title, contact details and the content of the correspondence.
  • Quotes and projects: company or property details, project requirements, contract and billing details.
  • Job applications: the CV and application details you send us by email.

Data collected automatically

  • Server and security logs: IP address, browser and device information, date and time of the visit, pages viewed, access and error logs.
  • Preferences: your chosen site language and light/dark display preference (see Cookies and similar technologies).
  • Usage statistics (only with your consent): pages you visit, visit duration, referring site, approximate location (country/city), device and browser type.

Data from other sources

We may receive your business contact details from our business partners, suppliers or people who refer you to us, and from public sources such as LinkedIn and the trade registry.

Our site has no user accounts, comments or advertising tools. The only analytics tool is Google Analytics, and it is used only if you consent (see Cookies and similar technologies). We do not collect special categories of personal data (such as health information) through the site; please do not send us such data.

2. Purposes and legal bases

  • Answering your questions and contact requests — KVKK Art. 5/2(f) (legitimate interest); GDPR Art. 6(1)(f).
  • Preparing quotes, entering into contracts and delivering our services — KVKK Art. 5/2(c) (conclusion or performance of a contract); GDPR Art. 6(1)(b).
  • Assessing job applications — KVKK Art. 5/2(c); GDPR Art. 6(1)(b).
  • Keeping the website secure and available, and preventing abuse and unwanted messages — KVKK Art. 5/2(f); GDPR Art. 6(1)(f).
  • Remembering your language and display preference — KVKK Art. 5/2(f); GDPR Art. 6(1)(f).
  • Meeting our legal obligations and protecting our rights in legal claims — KVKK Art. 5/2(ç) and (e); GDPR Art. 6(1)(c) and (f).
  • With your consent, measuring and improving how our site is used — KVKK Art. 5/1 (explicit consent); GDPR Art. 6(1)(a).

We do not send commercial electronic messages such as newsletters or promotions. If we start doing so, we will ask for your prior consent under Turkish Law No. 6563 and give you a way to opt out in every message.

3. Cookies and similar technologies

Our site only uses what it needs to work:

  • language (cookie) — Remembers your chosen site language (Türkçe/English). Strictly necessary/functional, kept for 1 year.
  • prespaNightMode and ionicDarkDefaultApplied (browser local storage) — Remember your light/dark display preference. They stay on your device, are not sent to our server and are removed when you clear your browser data.
  • _ga and _ga_B7P7WEDDP4 (Google Analytics cookies, only with your consent) — Distinguish visitors to measure how the site is used. Kept for 2 years.
  • ionicConsent (browser local storage) — Remembers your analytics cookie choice. You are asked again after 1 year.

WordPress session cookies are also used for authorised users who log in to the site’s admin area; they are not set for site visitors. Google Analytics cookies are set only if you choose “Accept” in our cookie notice. We do not use advertising cookies; Google Analytics is configured not to allow storage for advertising purposes.

You can withdraw your consent to analytics cookies at any time using the Cookie preferences link at the bottom of the page. You can also delete or block cookies and local storage in your browser settings. If you block the language cookie, the site opens in its default language.

4. Service providers we use

  • Hosting: Our website, contact form messages and server logs are hosted on the servers of our hosting provider.
  • Email: Email sent to info@ionic.com.tr and contact form notifications are delivered and stored through our email service provider.
  • Fonts: The fonts on our pages are loaded from Bunny Fonts (BunnyWay d.o.o., Slovenia), which receives your IP address in the process. Details: bunny.net/privacy.
  • Web analytics (only with your consent): Google Analytics (Google Ireland Limited, Ireland, and Google LLC, USA). Google Analytics 4 does not log IP addresses. Details: policies.google.com/privacy.

These providers process your data only on our behalf and on our instructions.

5. How we share data

  • Our service providers: the hosting, email, font and (with your consent) web analytics services listed above.
  • Manufacturers, distributors and subcontractors: only when needed for your project and at your request (for example equipment supply, licensing, warranty and installation work).
  • Authorities: competent public authorities and courts where the law requires it.
  • Corporate transactions: the parties involved in a merger, transfer or similar transaction, under confidentiality obligations.

We do not sell your personal data or share it with third parties for their marketing.

6. Transfers abroad

Some of our service providers are located outside Türkiye (for example Bunny Fonts – European Union; with your consent, Google Analytics – Ireland and USA), so your personal data may be transferred abroad. These transfers are made in line with the conditions set out in KVKK Art. 9. Transfers from the EU/EEA are covered by the safeguards required by the GDPR.

7. Retention periods

  • Contact form messages and correspondence: for as long as needed to handle your request and any related legal claims.
  • Customer and contract records: for the duration of the business relationship and the periods required by the Turkish Commercial Code and tax law.
  • Job applications: for the duration of the application process and a reasonable period afterwards.
  • Server logs: for the period set by our hosting provider for security purposes.
  • Google Analytics data: up to 14 months.

At the end of these periods, your personal data is deleted, destroyed or anonymised.

8. Your rights

Under KVKK Art. 11, you have the right to learn whether your personal data is processed; to request information if it is; to learn the purpose of processing and whether the data is used for that purpose; to know the third parties in Türkiye or abroad to whom it is transferred; to ask for incomplete or inaccurate data to be corrected; to ask for deletion or destruction under KVKK Art. 7; to ask for these actions to be notified to the third parties the data was transferred to; to object to a result against you that arises solely from automated analysis; and to claim compensation if you suffer damage from unlawful processing.

People covered by the GDPR also have the rights of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21). Where processing is based on consent, you can withdraw your consent at any time.

9. Requests and complaints

To exercise your rights, email info@ionic.com.tr or use our contact form. We may ask for additional information to verify your identity. We will respond free of charge within 30 days at the latest.

If you are not satisfied with our response, you can complain to the Turkish Personal Data Protection Board (kvkk.gov.tr). If you are in the EU/EEA, you can also complain to the data protection supervisory authority in your country.

10. Security

We protect your personal data with appropriate technical and organisational measures such as encrypted connections (HTTPS), security headers, restricting admin access to authorised people and keeping software up to date. However, no method of transmitting or storing data over the internet is completely secure.

11. Children’s privacy

Our site is aimed at businesses and is not directed at anyone under 18. We do not knowingly collect children’s personal data; if we find that we have, we will delete it.

12. Links to other websites

External links on our site, such as LinkedIn, Instagram and our business partners’ websites, are links only. We have no control over the content or data practices of those sites; their own privacy policies apply once you visit them.

13. Changes to this policy

We may update this policy when needed. The current version is always published on this page with its last updated date. We will also announce significant changes on our site.

14. Contact

For questions about this policy or your personal data, email info@ionic.com.tr or use our contact form.