Managed IT Services & Support

Managed IT services: server, network and user support management

Technology should speed your business up, not slow it down. With our managed IT services we take on the day-to-day running of your infrastructure so your team can focus on its real work.

Our scope of service

Management of user computers and endpoints
Server, network and infrastructure management
User support and tracking of fault tickets
Early detection of issues through proactive monitoring

Every business has different needs. We define the scope together, from managing a single device to running your entire IT infrastructure.

How our managed IT services work

With managed IT services, we take on the day-to-day monitoring, maintenance and user support of your infrastructure, under a scope and service level we agree with you in advance. We start by reviewing your devices, servers, licences and backup arrangements, then share the risks we find and the improvements we would prioritise.

Next we agree on a maintenance schedule, an update policy and support channels. We log every fault and request so you can see when and how each one was resolved. When setting up our processes we draw on the approach of standards such as ISO/IEC 20000-1, the international framework for IT service management.

Your users can reach us by email or phone; we respond quickly to issues that can be solved remotely and provide on-site support when needed. Regular reports keep you informed about the state of your infrastructure, the requests we have closed and our recommendations.

Who it suits

Small and medium-sized businesses without their own IT team or with a one-person IT team, multi-site organisations and hotels benefit most from this model. If you already have an IT team, we can also work alongside them during busy periods or in specific areas such as network or server management. Before we start, a short initial meeting helps us understand your needs and agree the right scope.

You get up-to-date, backed-up and monitored infrastructure at a predictable cost. Unexpected faults affect your business less, and you can plan technology investments with more confidence. As your needs change, we review the scope with you and grow your infrastructure along with your business.