Catching problems before your users notice them is the key to reliable IT. With our proactive monitoring service we keep continuous watch over your network, servers and critical applications, spotting risks before they turn into outages. Proactive network monitoring lets you see problems before your users do.
What we monitor
- Network traffic and bandwidth usage
- Switches, routers, firewalls and wireless access points
- Servers, end-user computers and data centre components
- Availability and response times of critical applications
What you gain
- Fewer unplanned outages and less lost work
- Measurable capacity planning based on performance history
- Hidden issues surfaced at an early stage
- Regular reports summarising the health of your infrastructure
How proactive network monitoring works
With our proactive network monitoring service, we collect performance and availability data from your network devices, servers and critical applications at regular intervals. To do this we use standard protocols supported by most network equipment, such as SNMP, along with device logs.
We establish normal operating values for each system and set alert thresholds that trigger when those values are exceeded. When a link drops, a disk is close to full or an application starts responding slowly, our team receives the alert, and we can usually investigate and resolve the issue before your users notice.
The history we collect is also valuable for capacity planning. By seeing when and where bandwidth use rises and which devices are approaching end of life, you can base investments on measurement rather than guesswork. The same data makes it easier to see what changed, and when, while tracking down the cause of a problem.
We agree the monitoring scope with you based on the size and priorities of your business. You can start by monitoring only your internet line and core network devices, then add servers, wireless access points and business applications as you need them. For businesses with several locations, we monitor all sites from a single place.
Our regular reports summarise the period’s key events, availability and recommended improvements in plain language, so you can follow the health of your infrastructure without getting lost in technical detail.
We define the monitoring scope together, based on your business needs. Contact us for details.
Related services: network analysis and reporting, managed IT services and all our solutions.